Frequently Asked Questions
Discover everything you need to know about shopping with TOTEME.
Where does TOTEME ship from and what are the delivery times?
All orders are dispatched from our warehouse in Sweden. Standard delivery typically takes 3-5 business days, while express shipping arrives within 1-2 business days depending on your location.
What is your return policy?
We offer a 14-day return window from the date of delivery. Items must be returned in their original condition, unworn, unwashed, and with all original tags and packaging intact.
How can I track my order?
Once your order has been shipped, you will receive a confirmation email containing a tracking link and a unique tracking number to monitor your delivery progress.
Which payment methods do you accept?
We accept all major credit cards including Visa, Mastercard, and American Express, as well as digital payment options like PayPal, Apple Pay, and Klarna for flexible financing.
Are duties and taxes included in the price?
For most international destinations, including the EU, US, and UK, duties and taxes are included in the final price at checkout. No additional fees will be collected upon delivery.
How do I care for my TOTEME garments?
To ensure the longevity of your pieces, we recommend following the specific care instructions on the internal label. Many of our wool and silk items are dry-clean only to maintain their refined shape and texture.